Tuneshine

Help and Troubleshooting

Issue not listed here? Email [email protected] to get your issue sorted out.

Wi-Fi connectivity

Tuneshine uses a chip with a 2.4GHz Wi-Fi signal. If your device is having trouble connecting or staying connected, please try the following troubleshooting steps:

  1. Ensure good signal strength: If you’re farther away from your router, try moving your device to a location with better signal.
  2. Ensure you’re on the right band: Tuneshine connects to 2.4GHz networks. If your router can be configured to avoid steering Tuneshine to a 5GHz network, this will result in a more reliable connection.
  3. Bind it to a mesh node: On a mesh network, you might try manually configuring your network to prefer to connect Tuneshine to the mesh node with the strongest signal.
Still need help? Email [email protected] to get your issue sorted out.

Bluetooth connectivity

The only times you should connect to your Tuneshine with Bluetooth is during initial setup or if there is an issue that prevents it from connecting to the internet, such as Wi-Fi going down, your Wi-FI password changing, or if it hasn’t been started up in a while and it needs new credentials.

During normal operation, you do not need to connect to Tuneshine with Bluetooth to use it. Tuneshine uses its Wi-Fi connection to access information about the music you play.

If you are having Bluetooth issues during setup, try the following:

  1. Make sure you are staying close to the device during setup.
  2. Reset the Tuneshine by holding down the recessed button next to the power button down with a pen for 6-8 seconds.
  3. Go to your phone’s Bluetooth settings and “forget” the Tuneshine.
Still need help? Email [email protected] to get your issue sorted out.

Apple Music

While it generally works great, Apple Music usage with Tuneshine has some quirks due to the way the Apple Music integration functions.

Rather than being able to simply check what song a user is playing, Tuneshine needs to check the recently played tracks for a user and update when the list changes. As a result, it is normal for the artwork for a song to display for some time after it stops playing.

In addition, Apple doesn’t always update your recently played tracks correctly when played from Apple Music on a Mac. Usually, briefly pausing and playing the song (for example, using the pause button on your keyboard) will get it back in sync.

Apple Music and local files

At the moment, Apple doesn’t report listening history for locally downloaded files, so if you use the Apple Music integration with Tuneshine, it won’t show artwork files you have downloaded to your computer (rather than streaming from the Apple Music library).

However, if you’re listening on your computer you could install the last.fm desktop app, connect to a last.fm account, and then connect the same account to your Tuneshine. This will allow any songs you listen to on your computer to be sync’d to Tuneshine.

More info on last.fm here: last.fm desktop app for Mac

Using Tuneshine with a HomePod

If Tuneshine is not showing artwork when you are playing music on your HomePod, make sure to adjust the following settings in your Home app:

Set the primary user for Apple Music on your HomePod

  1. Open the Home app
  2. Tap your HomePod from the home screen
  3. Tap the gear icon in the lower right corner
  4. Scroll down to "Music & Podcasts" > "Primary User"
  5. Make sure the listed Primary User matches the account you are using with Tuneshine.

Ensure that listening history is updated for your HomePod

  1. Open the Home app
  2. Tap the three dots icon in the upper right corner and select “Home Settings”
  3. Tap the user that is connected to your Tuneshine
  4. Scroll down to “Music & Podcasts” and select “Update Listening History.” If you are unable to select it, try opening the Home app from an iPhone or iPad.
  5. Ensure that “Update Listening History” is selected for all the HomePods you wish to use with Apple Music.

This should now allow you to see music played on your HomePod on your Tuneshine.

Still need help? Email [email protected] to get your issue sorted out.

Sonos

Artwork not displaying when using Sonos

If artwork is not displaying when using Sonos, try the following steps.

Artwork does not display in app or on Tuneshine

  1. Ensure your phone and Tuneshine are on the same Wi-Fi network as your Sonos system
  2. Check the music source you are using with Sonos. Internet radio stations such as iHeartRadio and SiriusXM sometimes are unreliable when using Sonos to retrieve artwork. There is also a bug with SoundCloud that prevents the artwork from loading.
  3. Sometimes Sonos can create a duplicate of your household and speakers in its system. Try tapping “Switch sources“ on your Tuneshine and tapping “Connect a SONOS account,” ignoring any warnings that display. You may see a duplicate of your household listed. See if you can get it to display by selecting one of the two duplicate households.

Artwork displays in app but not on Tuneshine

  1. Make sure the Tuneshine is on the same Wi-Fi network as your Sonos system.
  2. If problem persists, email [email protected] for assistance. Be sure to note the music service you are using to listen to music on your Sonos system.
Still need help? Email [email protected] to get your issue sorted out.

Resetting or gifting a Tuneshine device

To remove your account from a Tuneshine (say if you are gifting or selling it), there are two ways to reset it.

Reset using the app (recommended)

  1. From the home screen of the Tuneshine app, tap the name of your device.
  2. Tap the settings icon in the upper right corner.
  3. Scroll to the bottom and select “Reset this device”
  4. This will remove the Tuneshine from your account and remove all user configuration from the device.

Reset on the device

  1. Hold down the recessed button next to the power button with a pen for 6-8 seconds.
  2. This will remove all user configuration from the device, but it will not remove it from your account. You will need to separately remove it from the app.

If you forget to reset your device, the recipient will still be able to set it up—they will just have an extra step when they first connect to it.

Still need help? Email [email protected] to get your issue sorted out.

Damage and repairs

Damage in transit

It’s rare, but it can happen: if your Tuneshine arrives damaged, please email [email protected] with your order number and a return label and replacement device will be provided to you.

Other accidental damage

If the screen suffers a fall, it might lose some of its pixels. If this happens and you would like to have your screen replaced, you can order a replacement screen using the password DEADPIXELS.

Still need help? Email [email protected] to get your issue sorted out.

Returns and repairs

If you are having issues and would like to inquire about a return or repair, please email [email protected] to inquire about a return.